1. Digital Product Delivery Policy
Sainfoxiya delivers digital gift card voucher codes instantly via email and on-screen order confirmation upon payment approval. Because digital gift codes are unique alphanumeric security codes that grant immediate access to funds, fulfilled orders are generally non-refundable once the code has been revealed or sent to the recipient inbox.
2. 100% Unredeemed & Invalid Code Guarantee
We guarantee that every code issued by Sainfoxiya is 100% valid, direct from authorized distributors, and active. If you encounter any problem redeeming your voucher:
100% Free Instant Replacement or Full Refund
If an issued code is verified as invalid, inactive, or unredeemable at the brand merchant, we will immediately provide a free replacement card code or issue a full refund to your original payment method.
3. Eligible Refund Scenarios
- Undelivered Orders: If system network delay prevents order delivery for more than 2 hours, you may request instant cancellation for a 100% full refund.
- Inactive Code Verification: If merchant balance check reveals zero balance prior to customer redemption.
- Duplicate Payment Billing: Accidental duplicate charges are refunded immediately upon detection.
4. Non-Refundable Scenarios
Exceptions to Refund Policy
Refunds cannot be issued if:
- The voucher code has already been claimed or redeemed at the target merchant.
- The customer purchased the incorrect country/region code (e.g. USD card for a UK account).
- The user changed their mind after revealing or viewing the code.
5. How to File a Claim
- Gather your Order ID (found in your confirmation email or track order tab).
- Go to our Contact Support Page or email support@sainfoxiya.com.
- Provide a screenshot of the merchant error message (if applicable).
- Our support staff verifies code balance with the issuing merchant and completes replacement within 2 to 24 hours.